HubDespatch Privacy Policy

1. Overview

- 1.1. This privacy policy describes the information that HUB Systems Pty Ltd (HUB) collects and processes when you use HubDespatch (App) to allow you to communicate with, receive work from, and constantly update despatchers on your progress (Services).
2. Types of Information we collect

- 2.1. HUB Systems Pty Ltd (HUB) collects and uses the following information about you:
- - 2.1.1. aggregated information generated by our systems, or third party systems, to track the use of the Services but that does not identify you personally (Non-Personal Data);
  - 2.1.2. personal information about you such as your name, address, telephone number, email address and any other details that you may directly provide us from time to time (Personal Data); and
  - 2.1.3. data collected from mapping technology used in the App (Location Data).
- 2.2. The type of information that HUB collects about you is dependent on the information you provide as part of your request for our Services and how you use our Services.
- 2.3. HUB will collect the types of information listed at clause 2.1 for the purposes of providing you with the Service and with your consent.
3. How we collect Information

- 3.1. HUB will collect Non-Personal Data through:
- - 3.1.1. cookies and other technologies that record data about the use of our website and the use of our services generally;
  - 3.1.2. browser and device data, such as IP address, device type, operating system and Internet browser type, screen resolution, operating system name and version, device manufacturer and model, language, plug-ins and add-ons; and
  - 3.1.3. transaction data, such as purchases, purchase amount and date of purchase.
- 3.2. HUB will collect Personal Data in different ways, which may include but is not limited to:
- - 3.2.1. when you register for an account;
  - 3.2.2. when you request that we provide you with services, including but not limited to, details of collection and delivery locations, and details of packages to be delivered.
  - 3.2.3. when you make a payment through our services; and
  - 3.2.4. when you respond to HUB emails or surveys.
- 3.3. HUB will collect Location Data whenever the App is operating on your device, and HUB will require that the App is active whenever you are carrying out delivery services for HUB.
4. How we hold information

- 4.1. Protecting data HUB receives from you is of crucial importance to HUB. While there is always some risk involved with transmitting information over the internet, HUB strives to protect against the misuse of any Non-Personal Data, Personal Data or Location Data that HUB receives from you via your use of our Services.
- 4.2. All information is stored in Australia, on cloud servers hosted by Amazon Web Services, and on servers owned and controlled by HUB.
5. The purposes for which we collect, hold, use and disclose information

- 5.1. HUB provides its customers with services to handle all aspects of their transport systems computer requirements, including job intake through despatch, billing, driver payments and management reporting. The Non-Personal Data, Personal Data and Location Data collected by HUB allows HUB to provide these services to its customers.
- 5.2. HUB does not sell or rent Non-Personal Data, Personal Data or Location Data to third parties.
- 5.3. HUB will use your Non-Personal Data in aggregate form to:
- - 5.3.1. track data such as the total number of visits to the HUB website;
  - 5.3.2. understand how the HUB website and the App is used so that HUB can constantly improve and enhance the Services.
  - 5.3.3. create and improve other HUB services and products; and
  - 5.3.4. measure and analyse the usage of the App and the HUB website.
- 5.4. HUB uses your Personal Data:
- - 5.4.1. to provide you with the Services that you request from HUB through the App;
  - 5.4.2. to verify an identity for compliance purposes;
  - 5.4.3. to respond to inquiries, send service notices and provide customer support;
  - 5.4.4. to process a payment, communicate regarding a payment, and provide related customer service;
  - 5.4.5. for audits, regulatory purposes, and compliance with industry standards;
  - 5.4.6. to develop new products and services;
  - 5.4.7. to send marketing communications;
  - 5.4.8. to improve or modify our Services; and
  - 5.4.9. to conduct aggregate analysis and develop business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of, HUB’s business.
- 5.5. HUB will use Location Data, both real time and historic:
- - 5.5.1. to provide customers with information regarding the location of drivers, and expected delivery times;
  - 5.5.2. to assist with the scheduling of deliveries;
  - 5.5.3. to improve customer service levels;
  - 5.5.4. to improve resource management; and
  - 5.5.5. to view, track and report on driver location and performance.
6. Disclosure

- 6.1. By using the App you acknowledge and agree that:
- - 6.1.1. your Non-Personal Data will be disclosed to the third parties, such as internet service providers, to allow HUB to provide you with the Services; and
  - 6.1.2. your Personal Data and Location Data will be disclosed to customers of HUB.
7. Access and correction

- 7.1. If you would like to obtain such access to, or to correct, the Personal Data that HUB holds about you, please contact HUB on the details set out at clause 8.
8. How to contact us

- 8.1. Your privacy is very important to HUB . You can contact HUB on the details provided below with regard to how we collect, use and store your Non-Personal Data, Personal Data and Location Data, and this privacy policy:
- Email: jim@hubsystems.com.au
- Phone: (02) 4355 7800
- Post: PO Box 8201
- Tumbi Umbi NSW 2261